Business Continuity Plan
Catchmark Timber Trust, Inc. (CatchMark Timber) has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, we will have to be flexible when responding to actual events as they occur. With that in mind, we are providing you with this information regarding our business continuity plan.
Contacting Us — If after a Significant Business Disruption (“SBD”) you cannot contact us as you usually do at 855-862-0044 or 770-243-8641, you should go to the CatchMark Timber website at www.CatchMark.com to obtain an alternate phone number and additional contact information.
Our Business Continuity Plan — We plan to quickly recover and resume business operations after an SBD and respond by safeguarding our employees and property, making a financial and operational assessment, protecting our books and records, and allowing our clients to transact business. In short, our business continuity plan is designed to permit us to resume operations as quickly as possible, given the scope and severity of the SBD.
Our business continuity plan addresses:
- data backup and recovery;
- all mission-critical systems;
- financial and operational assessments;
- alternative communications with customers, employees, and regulators;
- alternate physical location of employees;
- critical supplier, contractor, bank, and counter-party impact;
- regulatory reporting; and
- prompt access to client accounts.
Varying Disruptions — SBDs can vary in their scope, such as only CatchMark Timber, our main office location, the business district where we are located, the city where we are located, or the entire region. Within each of these areas, the severity of the disruption also can vary from minimal to severe. In a disruption to only CatchMark Timber or main office location, we will transfer our operations to a local site when needed and expect to recover and resume business within 24 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside the affected area and recover and resume business within 72 hours. Our ability to recover and resume business in this time frame will be determined by the severity of the disruption. In either situation, we plan to continue in business, transfer operations to our alternate location, and notify you through our website (www.CatchMarkTimber.com) or our Shareholder Services number, 855-862-0044, as to how to contact us. If the SBD is so severe that it prevents us from remaining in business, we will ensure access to our clients’ funds and securities.
For more information — If you have questions about our business continuity plan or would like to request updated summaries, you may call 855-862-0044 or send an email to firstname.lastname@example.org.